Shipping Policy

Each Lola Carambola item is made to order and ships directly from our print partner once it’s ready. Because of this, please allow a bit of extra time for your order to be created and shipped.

Estimated Delivery Times

Production time: 3–5 business days
Shipping time (U.S.): 3–7 business days
Shipping time (International): 7–21 business days (varies by location)

Please note that these are estimates, not guarantees. Delivery times may vary due to carrier delays, customs, or seasonal demand.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. If you haven’t received tracking info within 7 business days of ordering, feel free to reach out.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the products in your order.

Lost or Delayed Packages

If your package seems stuck or hasn’t arrived after the estimated time frame, let us know and we’ll do our best to help. Unfortunately, once the package is with the carrier, delays are out of our control, but we’re always happy to check in on it with you.

Returns & Refunds

Every Lola Carambola piece is made to order, meaning it’s created just for you once your purchase is placed. Because of this, we’re not able to accept returns or exchanges due to sizing, color preferences, or a change of heart.

Before placing your order, please double-check the product details like dimensions, materials, and style to make sure it’s just what you’re looking for. We include all the specs to help you make the right call.

If Something’s Wrong with Your Order

We do our best to make sure every piece of art lands in your hands just right, but in the unlikely case that your item arrives damaged, misprinted, or incorrect, don’t worry, we’ll make it right. Just contact us within 14 days of delivery and include:

A brief description of the issue
A clear photo of the product
Your order number

Email us at orders@lolacarambola.com and we’ll offer a replacement or refund as quickly as possible.

Questions?

For shipping updates or concerns, please contact orders@lolacarambola.com.

FAQ

Are your prints made to order?

Yes! Each piece is printed just for you, which helps reduce waste and keeps things intentional.

What kind of paper do you use for your art prints?

All prints are produced using giclée printing on museum-quality, archival matte paper for rich colors and longevity.

Do you offer framing?

Not at the moment, but I aim to make sizing easy for standard frames.

How long will my order take to ship?

All Lola Carambola pieces are made to order, which means a little extra time before they ship, but it also means less waste. Thanks for your patience while your piece gets created.

Poster prints: US: 4-10 business days, INTERNATIONAL: 6-12 business days

Phone Cases: US: 7-12 business days, INTERNATIONAL: 7-26 business days (varies on location).

Can I return or exchange my order?

Since each item is made just for you, I can’t accept returns. But if something arrives damaged or off, please reach out!

I want to license your artwork—what’s the best way to start?

Just fill out the contact form with as many details as you can about your project, and I’ll be in touch.

Shipping & Returns