Privacy Policy

Privacy Policy

Effective Date: 05.01.2025
Last Updated: 05.01.2025

Welcome to Lola Carambola! Your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.lolacarambola.com.

1. What Information We Collect

When you make a purchase or attempt to do so, we collect:

  • Your name

  • Shipping and billing addresses

  • Email address and phone number

  • Payment information (processed securely via Shopify or third-party providers)

When you browse our site, we automatically collect:

  • IP address

  • Browser and device type

  • Pages viewed, time spent, and referring websites

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you (order updates, customer service)

  • Send marketing emails (only with your permission)

  • Analyze site performance and improve user experience

  • Comply with legal and tax obligations

3. Sharing Your Information

We only share your data with trusted partners as needed:

  • Shopify, our ecommerce platform

  • Payment processors (e.g., PayPal, Shopify Payments)

  • Shipping providers

  • Marketing or analytics tools (e.g., email services or site analytics)

  • Legal authorities, when required

We do not sell your personal information.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep your cart saved

  • Analyze how you use the site

  • Improve our products and services

You can adjust your browser settings to decline or remove cookies at any time.

5. Your Rights

Depending on your location (e.g., California, EU), you may have the right to:

  • Access or request a copy of the personal data we have about you

  • Request corrections or deletions

  • Opt out of marketing emails at any time

To exercise your rights, contact us at hello@lolacarambola.com

6. Data Retention

We retain your information only as long as necessary to fulfill orders and meet legal obligations.

7. Security

We take reasonable precautions to protect your data, but please note that no method of online transmission is 100% secure.

8. Minors

Our site is not intended for children under the age of 13. We do not knowingly collect data from children.

9. Updates to This Policy

We may update this Privacy Policy occasionally. The “Effective Date” above will reflect the most recent version.

10. Contact Us

For questions, concerns, or requests related to your privacy, please contact:
📧 [your email address]
📍 [your business address or PO Box, optional]

 

FAQ

Are your prints made to order?

Yes! Each piece is printed just for you, which helps reduce waste and keeps things intentional.

What kind of paper do you use for your art prints?

All prints are produced using giclée printing on museum-quality, archival matte paper for rich colors and longevity.

Do you offer framing?

Not at the moment, but I aim to make sizing easy for standard frames.

How long will my order take to ship?

All Lola Carambola pieces are made to order, which means a little extra time before they ship, but it also means less waste. Thanks for your patience while your piece gets created.

Poster prints: US: 4-10 business days, INTERNATIONAL: 6-12 business days

Phone Cases: US: 7-12 business days, INTERNATIONAL: 7-26 business days (varies on location).

Can I return or exchange my order?

Since each item is made just for you, I can’t accept returns. But if something arrives damaged or off, please reach out!

I want to license your artwork—what’s the best way to start?

Just fill out the contact form with as many details as you can about your project, and I’ll be in touch.

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